WINLOG: PARTNER OF YOUR SUCCESS
Based on a business approach to offer a standard core package, which can be positioned easily for all of your needs : business requirements, management rules and working methods of the end user, for a customization tailored to YOUR constraints.
At project start, a WinLog Business Development team is assigned to you for all the time needed to set up. This one, professional BTP, will accompany you, advise you and share with you their experience.
Our knowledge :
- Project Initialization and advice (sharing experience)
- Operability day to build the appropriate functional configuration
- Tiamp setting and implementation of business rules and user profiles
- Software Installation and technical support
- Needs analysis and drafting of a document or scheme for validation
- Custom developments
- Testing and acceptance
- Data recovery and implementation of interfaces with accounting software and / or external Paye
- Long-term support
WINLOG EST CERTIFIE DATADOCK
During the implementation of Tiamp, a standard training and detailed plan for each module is communicated. It may be customized to suit the environment of each Tiamp customer, and custom adaptations made at their request. Our courses are taught by our consultants who master both Tiamp and your job. It is indeed very important to "Speak the same language" to properly train your users.
Training organization, we offer training according to your need and interested profiles :
- End user
- Key user
- Tiamp Administrators
- Transfer of technical competence
We also offer expert type training to deepen your knowledge and go further with Tiamp.
Our premises in Merignac, your, premises as well as remotely.
AVAILABLE TO ACCOMPANY, AT YOUR REQUEST
Customer service for all your needs to assist you and bring you daily responses. As part of the maintenance contract we offer :
- Telephone support
- Assistance by email
- A web-based customer portal to report your incident and / or initiate your requests for developments with traceability of exchanges
- A team at your service to help you out as soon as possible
- Personalized answers based on your client configuration
- Commitment (depending on the level of your maintenance contract) on the time limit
- The provision of corrective versions and / or intermediate
- Special rates for up-to-date legal and / or Major (depending on the level of your maintenance contract)
The mission of customer service : establish a lasting relationship and trust with our clients